Return Policy
We want you to be completely happy with your purchase. If for any reason you are not, feel free to return your item(s) to us for a full refund or exchange. Please make sure item(s) are postmarked within 7 days of delivery date. Any returned item(s) must be in new and unused condition.
To return your item(s), please send an email to customer service at thehandcraftcottage@gmail.com to receive a Merchandise Return Form. Please fill out the Merchandise Return Form and include it in your box. Please pack the item(s) in its original packaging and mail the box to the following address.
Attn: Returns
The Handcraft Cottage Candle Co
27096 N Jacqueline Ct
Athol, Idaho 83801
You will be responsible for all return shipping charges. We recommend using a trackable method to mail your return.
Refunds
Once we receive and inspect your returned item(s), we will process your refund or exchange. Please allow at least seven (5) days from receipt of your item to process your return or exchange.
We will always do our best to package all items to prevent breakage, however, should you receive any items that have been damaged in transit please email us at the same above email so we may take care of the issue immediately. We want all of our customers to be extremely elated with any purchase from The Handcraft Cottage Candle Co. Thank you for understanding.